Loss of Customer

Subject
Mr. S.S. Muralidharan, software engineer resigned from Shamana Technologies by 11-Dec-2008.

Action
We lost one of our customers. What is the reason for loss?

Learning’s
· The Deciduous forest
o Proactively involve him in every activity
· The Equatorial Forest Groups
o Retain customer and enable the best of them.
· The First Aid team
o Find out the mind/heart/work miss-match
· Welcome team
o Let the new comer aware of our ideals.
· Admin Team
o Provide the third eye view point of the customer
· The Roses Program
o Let Shamana know about the market reality in pay package and skills in shortage
· Interview process
o Stick to the guidelines and don’t do false promises
o Before accepting a Shamanites we should give him enough notice (3 months) find out whether we are speaking to him or someone else’s thoughts.
· Send-off team
o Document and pass on the Shamana send-off culture

Over all learning’s for the Shamanites
· Body alone doesn’t work in shamana. All the six faces should be present to become a seven star
· The team should understand and pass on the shamana ideologies very correctly during the induction of any new customer
· In order for the (I-We-us) concept to work we need to have an atomic bonding, feeling and sense
· Corrective Measures should be taken care of, to avoid this kind of loss
· Let us all work towards the oneness

Conclusion
A loss of customer in a company means, losing 5 years of time. We should save future loss and work towards the focus (SGsoSG)
Avoid 2ness